Assign chats, track replies, and manage team roles

Manual handoffs are still the reality for customer support. Even with great automation, some conversations need a specific person to take over: a manager, a front desk agent, or whoever owns a guest issue. The problem is that most inboxes make this messy. Chats float around, multiple people reply, and nobody is sure who is responsible.

Today we are rolling out three inbox updates that make ownership and access much clearer: assign, track, and manage.

You can now assign any chat to a specific teammate. That means fewer internal pings and faster resolution because everyone knows who is handling the conversation.

Visibility matters. Visito now shows which team member responded to each chat, so you have a clean audit trail for quality, coaching, and accountability.

Not everyone on your team needs the same access. Admins can manage settings, AI training, and channels. Users can respond to chats. This keeps your setup safer and avoids accidental changes.

These updates are designed to keep your inbox organized as your team grows, without adding process or complexity. If you have multiple people touching guest messages, this is the missing layer that keeps things running smoothly.

Chat assignment, reply tracker, and team management are available now. Create your Visito account and try it for free.