Low latency responses
Visito replies to guests instantly, handles multiple conversations at once, and doesn’t go offline.
WhatsApp is already your most popular messaging channel. Visito makes it work harder.
Visito's WhatsApp AI agent answers guests around the clock, shares live rates, takes payments, and confirms reservations, all inside the conversation. Connects to your PMS. No coding required.
Answers guests 24/7 in 100+ languagesBooks rooms direct inside WhatsAppConnects to your hotel system in minutes
What is a WhatsApp AI agent?
Your WhatsApp AI agent reads incoming messages, understands what guests want, and replies automatically. Visito fetches live availability, quotes rates, takes payments, and routes any complex demands directly to your team. It handles text, voice notes, and images across 100+ languages.
Hotels use it to stop losing bookings to slow replies, recover guests who go quiet, and convert message volume into direct revenue.
Visito also recovers abandoned bookings. If a guest asks about a room, requests a quote, and then goes quiet, it follows up automatically the next day with a personalized message and a fresh payment link.
98%
WhatsApp messages have a 98% open rate, far higher than email.
80%+
Visito's AI agent deflects 80%+ of guest messages without human handoff.
3x
Hotels using WhatsApp booking see a 3x conversion compared to web bookings.
Everything you need for full WhatsApp automation, right out of the box
No custom prompts to write, and no Meta infrastructure to manage. Just ready to go from day one.
Multilingual
Detects the guest's language automatically and responds natively in 100+ languages.
Live data and bookings
Visito connects to your PMS to fetch real rates, check availability, and push confirmed reservations, all in the same chat.
Rich media
Handle images, videos, and PDFs, and respond with interactive buttons, lists, and media.
WhatsApp campaigns
Send automated messages throughout the guest journey, triggered by real events, not just schedules.
Voice note support
Guests send a voice note; Visito transcribes it, understands it, and replies.
Human handoff
When a guest needs more help, Visito passes the conversation to your team with full context already attached.
Visito works with the hotel systems you already use
Visito connects natively to the property management systems and booking engines independent hotels actually use. Setup takes minutes, not weeks, and the agent reads live availability, rates, and reservations directly from your system.
| Property management software / booking engine | What the AI agent can do |
|---|---|
| Cloudbeds | Quote live rates, hold and confirm reservations, sync guest profiles |
| SiteMinder | Pull rates and availability across all your connected channels |
| Mews | Read live availability, push direct bookings, update guest folios |
| Little Hotelier | Check inventory, confirm reservations, send pre-arrival messages |
| Guesty | Quote availability and complete direct bookings inside WhatsApp |
| HotelRunner | Sync rates and bookings, automate guest messaging |
| Wix Hotels | Quote availability and complete direct bookings inside WhatsApp |
Don't see your property management software or booking engine? See all integrations.
Two ways to connect to WhatsApp. Pick the way that works for your business:
Most hotels end up on the WhatsApp Business API for its deeper integration and higher messaging limits. But if you want the fastest possible setup without changing anything, WhatsApp's coexistence function gets you live in minutes.
| Connection method | What it is | Best for |
|---|---|---|
| WhatsApp Business API | A direct connection where Visito manages your number through Meta's Business API. Deeper integration, higher messaging limits, full automation. | Hotels that want maximum control and scale. Works with a brand-new number or your existing one. |
| WhatsApp Business App coexistence | Keep your existing WhatsApp Business App number active on your phone and run the AI agent in parallel through Visito. | Hotels that want a low-friction setup without migrating anything. |
Business API
The preferred setup for most hotels. Deeper integration, higher limits, full automation. Works with a new number or your existing one.
To connect your existing number to the Business API, it first needs to be unlinked from the WhatsApp app. Rather than deleting it, which wipes your chat history, go to Settings → Change number and move your account to a secondary number. Your full conversation history moves with it, your original number is freed up for Visito, and guests keep reaching you on the same number they already know.
Coexistence
Your WhatsApp Business App keeps running on your phone exactly as it does today. Visito runs alongside it. Nothing to migrate, nothing to reconfigure.
Send outbound WhatsApp campaigns using Visito
Visito's REST API lets you send WhatsApp template messages directly without coding. Hotels and agencies use it for outbound campaigns, pre-arrival messages, review requests, and one-off broadcasts.
Generate an API key, point your preferred AI coding tool at the Visito API docs and your customer list, and describe the campaign you want in plain English. It handles the rest.
- 1
Generate your API key
Open your Visito dashboard, create a key, and copy it somewhere safe. The key authenticates every call you make.
- 2
Hand your stack to an AI tool
Paste the API key, the Visito API docs, and your customer list into Claude Code, Codex, or any AI coding assistant. Describe the campaign you want in plain English.
- 3
Send the campaign
The AI assistant generates the script that authenticates against the Visito API and sends your templated WhatsApp messages. Review the dry run, then ship it.
Up and running in a few minutes
- 1
Connect your WhatsApp Business number
- 2
The agent learns from your knowledge base
- 3
Set rules for when to hand off to your team
- 4
Automated follow-ups and alerts go live
- 5
Manage everything from one shared inbox
WhatsApp AI agent FAQ
What's the difference between a WhatsApp chatbot and a WhatsApp AI agent?
A WhatsApp chatbot follows fixed scripts and decision trees. A WhatsApp AI agent uses large language models to understand free-form messages, voice notes, and media, then takes actions like checking availability or booking a room through API calls.
Does Visito work with the WhatsApp Business API?
Yes. Visito is an official Meta Business Partner. Your AI agent runs on the WhatsApp Business API with a verified business number, green checkmark eligibility, and full template messaging support.
Which property management software and booking engines does Visito integrate with?
Cloudbeds, SiteMinder, Mews, Little Hotelier, HotelRunner, Oracle OPERA, Guesty, and Wix Hotels among others. New integrations are added regularly.
Can the AI agent take payments inside WhatsApp?
Yes. The agent sends a secure payment link inside the conversation and confirms the booking back to your property management software once payment clears.
How many languages does Visito support?
100+, including English, Spanish, Portuguese, French, German, Italian, Mandarin, Japanese, Arabic, and Hindi. Detection is automatic.
How long does setup take?
Most hotels are live within an hour of connecting their WhatsApp Business number and property management software.
How much does a WhatsApp AI agent cost?
Visito starts at $99/month. Pricing scales with message volume across three tiers. See full pricing.
Can I use Visito for non-hotel businesses?
Yes. Clinics, agencies, and sales teams use Visito for appointment reminders, lead qualification, and outbound campaigns. Hotels are our primary specialty, but the underlying platform is industry-agnostic.
Can I keep my existing WhatsApp Business number when I add an AI agent?
Yes, with either method. Coexistence is the fastest way and keeps your number active on the WhatsApp Business App while Visito runs in parallel. If you want the tighter Business API integration on the same number, you can use WhatsApp's "Change number" feature to move your existing chat history to a secondary number, then connect the freed-up original number to Visito through the API. Either way, your guests keep reaching you at the number they already know.
Do I need to apply for the WhatsApp Business API myself?
No. Visito handles the API access through Meta as an official Business Partner. You either bring an existing WhatsApp Business App number (coexistence) or provision a new dedicated number, and Visito takes care of the rest.
Can I send WhatsApp messages programmatically through Visito?
Yes. Visito ships a REST API for sending WhatsApp template messages. Generate an API key from your dashboard, follow the authentication guide, and call the messaging endpoint. Many customers point Claude Code or Codex at the docs along with a customer list and have the AI write the campaign for them.
WhatsApp AI platform
Your guests are already on WhatsApp. Meet them there.
Connect your number, link your PMS, and Visito goes live in a few minutes.