Departamento Studio Bar sits in the heart of Mexico City, hosting everything from live music and DJ sets to exhibitions, workshops, and culinary pop-ups. The venue receives thousands of messages a month about reservations, upcoming events, menu questions, and general information.

With a small team juggling multiple messaging channels, Departamento needed a way to stay on top of customer messages without sacrificing service quality.

Gathering reservation details required tedious back-and-forth 

Every single booking meant the same exhausting process: share available times, wait for a response, ask how many people, wait again, ask about dietary restrictions, wait some more, and collect contact details. One reservation could take hours of back-and-forth before anyone could actually confirm a table.

The responses weren’t always consistent either. Ask one person when the kitchen closes, and they'd say 11 pm; ask another, and you'd hear midnight. This was confusing for customers. 

Before Visito, only one person could access WhatsApp Business at a time. When that person left for the day, reservation requests piled up unanswered.

Departamento partnered with Visito to automate guest engagement

Departamento added Visito’s suite of AI agents to handle customer conversations on WhatsApp and Instagram.

The reservation AI agent manages the entire booking conversation from start all the way to the last step before a manual confirmation. For instance, if a potential guest asks about availability, it shares open time slots, collects party size, asks about special requests, and then collects contact details. Once all the relevant information is collected from guests, Visito loops in a human agent for a final confirmation.

On the other hand, Visito’s support AI agent handles repeat questions about hours, upcoming events, menu items, and policies. It pulls from a single source of truth that the team controls, so every customer gets the same accurate answer. Setting up the AI agent is actually quite easy and only takes a few minutes. 

The whole team can now access all conversations simultaneously. Multiple staff members can jump in when needed, and nothing sits unanswered when someone goes home for the day.

80%+ of reservation requests are now handled with Visito

Visito now handles over 80% of incoming reservation requests for Departamento. This includes gathering all necessary guest information before handing off the conversion to the human staff for final confirmation. The team wanted to maintain a high-quality venue ambiance, so there is a human approval process at the end. 

The good news is that the staff can finally focus on more fun work, like coordinating with artists and interacting in person with guests. And of course, less time manually fielding messages on different platforms.

"Visito has completely revamped our reservation process. We now gather all relevant guest info in minutes, something that used to take hours," said Alberto Martini, Partner at Departamento Studio Bar. 

Get started with Visito

Departamento Studio Bar found a way to keep up with customer messages without hiring more staff or burning out the team. Visito automatically handles the repetitive questions, giving the team space to focus on what they actually opened a venue to do: host great events and create memorable nights. Reservation automation plus team-wide WhatsApp access turned out to be exactly what they needed.

Get more customer messages than you can handle? Get started with Visito and see how you can automate customer support on WhatsApp and other leading channels. Start your free Visito trial today.