Best hotel guest messaging software in 2026: 7 tools compared
Compare seven hotel guest messaging platforms by channels, PMS data, booking flow, pricing and the kind of hotel each one fits.
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If most guest questions arrive on WhatsApp and Instagram and you want them to end in direct bookings, start with Visito. It's an AI agent for hotels that answers in the guest's language, quotes live rates from your PMS and hands the chat to your team when it should. There's a free plan, and Starter starts at $9 a month.
If the job is mostly what happens after the booking, look further down. Duve, Canary and Akia go deeper into check-in, upsells and requests during the stay. For other jobs, HiJiffy suits multilingual groups with several properties, Asksuite suits hotels with a reservations team, and Quinta suits groups working on structured hotel data.
Which guest messaging software should you shortlist first?
Start with the row that matches your hotel. Prices are in USD and come from each vendor's own site in 2026.
| Tool | Best for | Starting price |
|---|---|---|
| Visito | Independent hotels that sell rooms on WhatsApp and Instagram | Free plan; Starter from $9/month |
| Asksuite | Hotels with a reservations team | Custom pricing |
| Quinta | Groups working on structured hotel data | From $599/month (Data Services) |
| Duve | Digital check-in and a guest app | From $120/month; messaging from $150 |
| Canary Technologies | Messaging bundled with check-in and upsells | Custom pricing |
| Akia | Front-desk automation during the stay | Custom pricing |
| HiJiffy | Multilingual hotel groups | From $109/month billed yearly; WhatsApp from $359 |
Why do hotels look for guest messaging software?
A phone at the front desk works when a few messages arrive each day. It stops working when WhatsApp, Instagram, Booking.com and email all need answers at once. These are the reasons we hear most often:
- Booking questions wait too long. A guest asks for three nights in December at 11 p.m. and books on an OTA before anyone replies.
- Every channel has its own inbox. The team checks WhatsApp on one phone, Instagram on another and OTA messages in the extranet.
- The same questions come back all day. Check-in time, parking, breakfast and directions take staff time that could go to guests in the lobby.
- Nothing connects to the reservation. The person answering can't see the booking, so they ask the guest for details the PMS already has.
Why should you listen to us?
Visito builds AI agents that hotels use to answer guests and sell rooms on WhatsApp, Instagram and website chat, so we see every day where messaging helps and where it gets stuck between systems. Our hotel customers range from beach hotels to city hotel groups across Latin America.
We wrote this and we put ourselves first. Visito is first for one kind of hotel, one whose bookings start in a chat. If your main need is digital check-in, mobile keys or tipping, the tools further down do that better, and we say which.
One example: Hotel Singular, with six properties in Mexico City, automated 95% of its guest conversations with Visito and grew direct bookings by 30%, with more than 50x return in the first year. That's one customer's reported result, not a guarantee.
How did we compare these tools?
We read each vendor's own product and pricing pages in 2026 and asked the same questions every time:
- Channels. WhatsApp, Instagram, Messenger, SMS, email, web chat and OTA inboxes.
- PMS data. Can it read the reservation, and can it quote live rates and availability?
- Before or after the booking. Does it help close new bookings, or mainly serve guests who already booked?
- AI. Does it answer guests by itself, or only suggest replies to staff?
- Price. Published or quote only, and what drives the price.
- Setup. Self-serve, or a sales call and an onboarding project.
How do the 7 guest messaging tools compare?
If you're still working out what the software should do, our practical guide to hotel guest messaging systems covers the setup step by step.
| Tool | Best for | Pricing | Channels | Integrations | Good to know |
|---|---|---|---|---|---|
| Visito | Hotels whose bookings start in a chat | Free plan; Starter from $9/month; Pro $399/month | WhatsApp, Instagram, Messenger, website chat | Cloudbeds, SiteMinder, Mews, Little Hotelier, Mirai and more, plus API | Live rates and booking links on Starter; payment in the chat on Pro |
| Asksuite | Hotels with a reservations team | Custom pricing | WhatsApp, web chat, Instagram, Messenger, email | 400+ booking engines | Includes a CRM for booking inquiries and follow-up |
| Quinta | Groups focused on structured hotel data | From $599/month (Data Services) | Booking assistant on the hotel website | Hotel data sent to the website, OTAs, GDS and AI tools | More data infrastructure than a chat inbox |
| Duve | Digital check-in and a guest app | Basic from $120/month; Pro from $150; Premium from $200 | WhatsApp, SMS, email, Airbnb, OTAs | 150+, including Mews, Cloudbeds, Oracle and Guesty | Unified inbox from Pro; SMS and WhatsApp messages cost extra |
| Canary Technologies | Messaging bundled with check-in and upsells | Custom pricing | SMS, WhatsApp, LINE, WeChat, web chat, voice | Oracle Hospitality, Cloudbeds, Mews, protel and more | AI message responses from Advanced; AI web chat on Pro |
| Akia | Front-desk automation during the stay | Custom pricing | SMS, WhatsApp, email, web chat, social, OTA | PMS, lock and OTA integrations; marketplace and developer API | Mini apps for check-in, arrival guides and tipping; AI voice on Max |
| HiJiffy | Multilingual, multi-property groups | From $109/month billed yearly, priced by rooms, plus a setup fee | Web chat, Instagram, Messenger, email, WhatsApp, SMS, OTA, voice | Hotel PMSs and booking engines | WhatsApp and SMS start on the Premium plan |
1. Visito: best for hotels whose bookings start on WhatsApp and Instagram
Visito is an AI agent for WhatsApp, Instagram, Messenger and your website chat. It connects to your PMS or channel manager, such as Cloudbeds or SiteMinder, to quote live rates and availability, answers everything else from your website and documents, and hands the chat to your team with the history attached.
It starts at the first message, before there's a reservation in the PMS. When a guest asks about dates and goes quiet after the quote, the agent follows up by itself, and its built-in CRM tracks each booking inquiry until it's won or lost.
Key features
- Live rates and availability in the chat through hotel integrations, including Mews and Little Hotelier
- One inbox for WhatsApp, Instagram, Messenger and website chat, with handoff to your team
- Automatic follow-up when a guest goes quiet after a quote
- Answers in the guest's language
Pricing
Free covers website chat with 100 credits a month. Starter starts at $9 a month for 200 credits, or $49 for 1,000, and adds WhatsApp, Instagram and Messenger. On Starter the agent shares live rates with a link to your booking engine. Pro starts at $399 a month and adds payment in the chat, with a 3% commerce fee plus payment processing. Both paid plans have a 7-day free trial.
Pros
- Built to close the booking in the chat: live rates on Starter, payment in the chat on Pro
- Published prices and monthly billing
- You build the agent yourself from your hotel website's address
Cons
- No digital check-in, mobile keys or tipping
- No SMS or OTA inbox
- Payment inside the chat needs the Pro plan
Best suited for: independent hotels and small groups that get more WhatsApp and Instagram questions than the front desk can answer quickly. Flow Hotels, with three properties in Mexico City, handles 85% of its guest messages this way from one dashboard, and Playa Victoria, a beachfront hotel with more than 100 rooms on Cloudbeds, automated 74% of its guest messages.
2. Asksuite: best for hotels with a reservations team
Asksuite is built around hotel reservations. Its assistant, Sophia, answers questions and sends quotes across WhatsApp, web chat, Instagram, Messenger and email, while its omnichannel CRM gives a reservations team one place to manage booking inquiries and follow-up.
Its catalog of 400+ booking engine integrations is the main reason to shortlist it. Ask which steps happen automatically, which need a staff member, and how long your connection will take. The differences between Visito and Asksuite come down to a focused booking agent versus a broader reservation-sales workspace.
Key features
- Sophia, an AI booking assistant
- Omnichannel CRM for booking inquiries and follow-up
- WhatsApp campaigns alongside the inbox
- Management of several properties from one platform
Pricing
Asksuite doesn't publish prices. It quotes a plan based on your hotel's needs.
Pros
- Wide booking-engine coverage
- A CRM built for reservation teams
- One platform for several properties and channels
Cons
- No published prices
- Plans and setup are scoped in a sales call
Best suited for: hotels with a reservations team that wants quotes, lead follow-up and booking-engine coverage in one workspace.
3. Quinta (formerly Quicktext): best for groups working on their hotel data
Quinta, formerly Quicktext, treats structured hotel information as the foundation. It combines Velma, an AI booking assistant, with services that collect property data and keep it consistent across the hotel website, OTAs, GDS and AI tools.
That makes sense for a group trying to keep a large volume of hotel information consistent across systems. Quinta and Visito start from different problems: hotel data versus booking conversations.
Key features
- Velma, an AI booking assistant on the hotel website
- Collection and updates of hotel data, with a dedicated consultant
- Distribution of that data to OTAs, GDS and AI tools
Pricing
Quinta Data Services starts at $599 a month. The Velma booking assistant has no published price, so ask for a quote.
Pros
- Treats hotel data and AI visibility as one project
- A published starting price for its data service
Cons
- The booking assistant is priced separately on request
- Its pricing page centers on data services, not a messaging inbox
Best suited for: hotel groups that want their property data managed and distributed, with a booking assistant on the website.
4. Duve: best for digital check-in and a guest app
Duve covers the guest journey from booking to checkout. Its unified inbox brings WhatsApp, SMS, email, Airbnb and OTA messages together, and its AI answers routine guest questions and escalates to staff when needed. Around it sit online check-in, a branded guest app with no download, upsells and digital keys.
It connects with 150+ systems, including Mews, Cloudbeds, Oracle Hospitality and Guesty. If you mainly want to convert new WhatsApp or Instagram questions into bookings, check how Duve handles a guest who hasn't booked yet, since most of its features start from the reservation.
Key features
- Online check-in with ID and payment before arrival
- Branded guest app that opens from a link
- Unified inbox for WhatsApp, SMS, email and OTA messages
- Upsells and digital keys
Pricing
Duve publishes minimum packages: Basic from $120 a month, Pro from $150 and Premium from $200. The unified inbox with SMS and WhatsApp starts on Pro, and those messages carry additional charges. Upsells are listed on Premium.
Pros
- Published prices
- Check-in, guest app, keys and messaging from one vendor
- A long list of PMS integrations
Cons
- SMS and WhatsApp messages cost extra on top of the plan
- Its site doesn't describe handling inquiries before a reservation exists
Best suited for: hotels that want to digitize check-in and the stay, with messaging as part of a guest app.
5. Canary Technologies: best for messaging bundled with check-in and upsells
Canary combines guest messaging with digital check-in, checkout, upsells, tipping and payment links. Its inbox covers SMS, WhatsApp, LINE and WeChat, and its AI products include message responses, web chat and voice.
It is strongest when the hotel wants several guest-experience modules from one vendor. If the purchase starts with direct bookings from WhatsApp or Instagram, confirm the full pre-booking flow and the plan you need. Canary’s plans differ from Visito’s mostly in what each one automates.
Key features
- Unified inbox across SMS, WhatsApp, LINE and WeChat
- AI message responses and AI web chat
- Mobile check-in, upsells, tipping and checkout
Pricing
Canary doesn't publish prices. Its Core, Advanced and Pro plans are quoted on request.
Pros
- Broad guest-experience suite from one vendor
- Inbox covers Asian messaging apps as well as WhatsApp and SMS
- Integrations with Oracle Hospitality, Cloudbeds, Mews and protel
Cons
- No published prices
- AI features sit on the higher plans
Best suited for: hotels buying messaging together with check-in, upsells and other operations modules.
6. Akia: best for front-desk automation during the stay
Akia brings SMS, WhatsApp, email, web chat, social messages and OTA inboxes into a guest thread connected to the reservation. It answers routine questions, sends scheduled messages and opens mini apps such as check-in, arrival guides or tipping inside the conversation.
That front-desk and in-stay depth is useful for hotels that want to automate the full guest journey. We also compared where Akia and Visito overlap for hotels that want both.
Key features
- Unified inbox on every plan, including WhatsApp and social channels
- Mini apps for check-in, arrival guides, tipping and menus
- Upsells and scheduled messages
- AI voice on the Max plan
Pricing
Akia doesn't publish prices. Its Basic, Pro and Max plans go through sales.
Pros
- Many channels on the entry plan
- Strong tools for arrival and the stay
Cons
- No published prices
Best suited for: hotels that want the front desk's routine work during the stay handled in one guest thread.
7. HiJiffy: best for multilingual hotel groups
HiJiffy covers web chat, WhatsApp, Instagram, Messenger, email, voice and OTA messaging in one console. Its multilingual assistant answers booking questions, guides guests through the reservation and passes unresolved conversations to the right person with the context attached.
This is a credible choice for a regional group that wants one guest-communications layer across several properties and languages. A single independent hotel should compare the plan structure against the narrower job it needs done. The HiJiffy and Visito comparison looks at that choice for a single property.
Key features
- Multilingual AI assistant for booking questions
- One console across properties and channels
- Routing to the right team with context
Pricing
Billed yearly, Basic starts at $109 a month and covers website chat ($115 on monthly billing). Pro adds social channels and email, and Premium, from $359 a month billed yearly, adds WhatsApp and SMS. Prices depend on the number of rooms, and each plan has a setup fee per group of five properties.
Pros
- Published prices
- Strong multilingual and multi-property tools
- HiJiffy handles the setup
Cons
- WhatsApp needs the Premium plan
- Setup fees on every plan
Best suited for: hotel groups that need one multilingual console across several properties.
Which guest messaging software should you pick?
Independent hotel selling rooms on WhatsApp and Instagram: start with Visito. If you're on Cloudbeds or SiteMinder, our lists of AI agents for Cloudbeds hotels and AI agents for SiteMinder hotels narrow the field by PMS.
Hotel with a reservations team: put Asksuite on the shortlist.
Hotel modernizing check-in and the stay: compare Duve, Canary and Akia.
Multilingual group with several properties: compare HiJiffy.
Group working on hotel data and AI visibility: look at Quinta.
Not sure whether you need messaging software or a CRM? Our guide to hotel CRM versus guest messaging software explains the difference.
What else should hotels ask about guest messaging software?
What is hotel guest messaging software?
It brings guest conversations from WhatsApp, SMS, email, social media, web chat and OTA inboxes into one place, connects them to the reservation where it can, and uses automation or AI to answer routine questions.
Can guest messaging software take bookings?
Some can. Visito quotes live rates from your PMS and shares a booking link on Starter, or takes payment in the chat on Pro. Asksuite, HiJiffy and Quinta’s Velma help guests toward a booking, while Duve, Canary and Akia mostly start once the reservation exists.
How is hotel guest messaging software priced?
By property, rooms, plan or modules. Visito, Duve and HiJiffy publish prices, Quinta publishes its data service price, and Asksuite, Canary and Akia quote on request. Check whether WhatsApp messages cost extra: Meta charges for some message types, and our guide to WhatsApp Business API pricing explains how.
Will it replace the front desk?
No. It should take repetitive messages off the team's queue and hand sensitive or unusual cases to a person with context. The hotel still owns exceptions, judgment calls and personal service.
Want to test guest messaging with your own guests?
Visito connects to your PMS, answers guests on WhatsApp, Instagram, Messenger and website chat, and helps turn conversations into direct bookings. Start for free and test it with the questions your hotel receives every day.
