Visito is now available for Shopify
Connect Shopify to Visito so your AI agent can answer product and order questions across messaging channels while your team focuses on requests that need a person.
Online shopping happens on a storefront, but many purchase decisions happen in conversations.
A customer sees a product and asks about its size, availability, or delivery time. Another has already placed an order and wants to know when it will arrive. In both cases, your team may need to open Shopify, find the information, and return to the conversation before it can reply.
Visito is now available for Shopify. You can connect your store to give your AI agent access to product and order information. Customers get useful answers through messaging, while your team spends less time looking up routine details.
Move product questions forward
A product question often signals that a customer is considering a purchase.
Take a customer asking about an item on WhatsApp. Visito can use your Shopify information to answer questions about the product, check its availability, and help the customer find a relevant option.
The conversation doesn’t need to stop with a generic reply or wait for someone on your team to check the Shopify admin. The customer gets the information needed to decide what to do next.
Visito can support the same process through Instagram, Messenger, and website chat.
Continue helping after checkout
Customer questions continue after an order is placed.
When someone asks about an order, Visito can retrieve the relevant Shopify information and provide an update in the conversation. Customers can check their order status without waiting for your team to look it up manually.
This gives your store a consistent way to support customers before and after checkout. The same conversation can cover product details, shipping policies, returns, and delivery updates.
Keep your team in the conversation
Some requests need a person. A return may require approval, a delivery issue may need investigation, or a customer may want more help before buying.
When Visito can’t resolve a request, it sends the conversation to your team in the Unified Inbox. Your staff can review the previous messages and continue from the same point.
Customers don’t need to repeat the question. Your team can step in with the context it needs.
Connect store information to customer conversations
Connecting Shopify to Visito gives your AI agent access to the information customers ask for every day. It can answer routine product and order questions 24/7 and communicate in 100+ languages.
Customers get a clearer path forward, whether they’re deciding what to buy or checking an existing order. Your team has more time for the requests that need judgment and personal attention.
Connect your Shopify store and start answering customer questions with the information you already manage. Start your 7-day free trial of Visito to get started.