Autonomous AI agents
Answer customer questions and take configured actions.
Intercom
Fin is included with every Intercom plan
Visito
Core product, including a free website chat plan
Visito is the AI-native Intercom alternative
Give your customers an AI agent that knows your business, checks live information, and helps them take the next step. Visito brings that experience to WhatsApp, Instagram, Messenger, and your website, with your team ready to take over.
Visito vs. Intercom, side by side
Based on public product information checked September 11, 2026. Features and usage charges depend on the plan, channel, and integration.
Capability
Intercom
Visito
Autonomous AI agents
Answer customer questions and take configured actions.
Fin is included with every Intercom plan
Core product, including a free website chat plan
Your business knowledge
Ground replies in your own content and instructions.
Knowledge sources and guidance configured in Fin
Websites and text; documents and images on paid plans
Live business data and actions
Read current information and update external systems during a conversation.
Data connectors and Fin Procedures connect to external APIs
Supported booking, commerce, payment, and customer integrations
Human handoff
Let your team handle requests that need personal attention.
Shared inbox, routing, assignments, and workflows
Shared inbox, custom handoff rules, and chat assignment
WhatsApp, Instagram, and Messenger
Supported channels; some usage is priced separately
Available from Starter
Website chat
Messenger and live chat are included
Available on Free and paid plans
Full customer service suite
Run ticketing, a help center, advanced routing, and support reporting.
Broad help-desk capabilities, with advanced features by plan
Focused on the AI agent, messaging, connected tasks, follow-ups, and handoff
Self-serve evaluation
14-day Intercom trial; Fin trials are also available to existing customers
Free website chat plan with 100 monthly credits
Your business knowledge
Ground replies in your own content and instructions.
Intercom
Knowledge sources and guidance configured in Fin
Visito
Websites and text; documents and images on paid plans
Live business data and actions
Read current information and update external systems during a conversation.
Intercom
Data connectors and Fin Procedures connect to external APIs
Visito
Supported booking, commerce, payment, and customer integrations
Human handoff
Let your team handle requests that need personal attention.
Intercom
Shared inbox, routing, assignments, and workflows
Visito
Shared inbox, custom handoff rules, and chat assignment
WhatsApp, Instagram, and Messenger
Intercom
Supported channels; some usage is priced separately
Visito
Available from Starter
Website chat
Intercom
Messenger and live chat are included
Visito
Available on Free and paid plans
Full customer service suite
Run ticketing, a help center, advanced routing, and support reporting.
Intercom
Broad help-desk capabilities, with advanced features by plan
Visito
Focused on the AI agent, messaging, connected tasks, follow-ups, and handoff
Self-serve evaluation
Intercom
14-day Intercom trial; Fin trials are also available to existing customers
Visito
Free website chat plan with 100 monthly credits
Start with the work customers need to finish
A customer asks what is available this weekend, which product fits, where an order is, or how to change a booking. Visito gives the agent your business information and the supported capabilities it needs to help. You can test replies in the playground and decide when a person should join.
Intercom Fin also resolves complex questions and can run configured Procedures. Its agent sits inside a full customer service platform. Visito fits teams that want the agent, messaging channels, connected business tasks, and human handoff in one focused product.
Connect the answer to live business data
Useful answers often depend on current inventory, availability, account details, or payment status. Visito connects supported booking, commerce, payment, and customer systems so the agent can use live information and complete configured actions. The exact capability depends on the connection and plan.
Intercom uses data connectors and Fin Procedures to read from and act on external systems. Compare the exact request you need to automate, then test the whole path: what data comes back, what the agent can change, and what happens when an action fails.
Choose the operating model your team needs
Intercom combines Fin with a broad help desk that includes ticketing, a shared inbox, a help center, reporting, and advanced support controls by plan. That breadth suits teams that want to run their customer service operation inside Intercom.
Visito concentrates on an AI agent across WhatsApp, Instagram, Messenger, and website chat, with connected business tasks, automatic follow-ups, and a shared inbox for handoff. Teams that need Intercom's wider support stack should include it in the decision. Teams serving customers mainly through Visito's channels can choose a narrower setup.
Compare the total cost of the setup you need
Visito offers a free website chat plan with 100 monthly credits. Paid social messaging starts with Starter. Intercom combines seat pricing with Fin outcome charges and separate usage fees for some channels. Credits and outcomes measure different things, so estimate cost using your channels, team size, integrations, and conversation volume.
Visito Starter
From $99USD per month
- 2,500 monthly credits and 5 users
- 2 businesses with shared inbox access
- AI replies and automatic follow-ups
- WhatsApp, Instagram, Messenger, and website chat
- Commerce, payments, marketing, and API access require Pro
Intercom Essential
From $29USD per seat/month, billed annually
- Fin AI Agent included with all Intercom plans
- Fin starts at $0.99 per outcome
- Messenger, shared inbox, ticketing, and public help center
- WhatsApp and some other channel usage priced separately
- 14-day platform trial available
Frequently asked questions
Check the fit for your customer requests, channels, systems, and team.
What's the real difference between Visito and Intercom Fin?+
Intercom is a broad customer service platform. Visito is a focused AI agent for customer conversations and connected business tasks.
Intercom combines Fin with a shared inbox, ticketing, help centers, reporting, and advanced support operations. Visito centers the product on an AI agent across WhatsApp, Instagram, Messenger, and website chat, with supported integrations, follow-ups, and team handoff. Choose using the requests your customers make and the operating model your team needs.
Does Intercom have an AI agent?+
Yes. Both platforms offer autonomous AI agents.
Fin is included with Intercom plans and can answer questions, run Procedures, use data connectors, and hand conversations to a person. Visito also answers from business knowledge, uses supported connected systems, follows up, and hands conversations to your team. Test both against complete customer requests, not only answer quality.
Does Intercom Fin work on WhatsApp?+
Yes, Intercom can be deployed to WhatsApp.
Intercom supports WhatsApp alongside channels such as Messenger, email, phone, Instagram, Facebook, and SMS. Visito supports WhatsApp, Instagram, Messenger, and website chat. Compare the channels you need, the applicable usage charges, and what the agent can do after a customer sends a message.
Can either AI agent use live business data and take actions?+
Yes, through supported integrations or configured connectors.
Visito connects supported booking, commerce, payment, and customer systems. Intercom data connectors and Fin Procedures can read external data and perform configured actions through APIs. Confirm the exact connection, permissions, plan, error handling, and action your business needs before choosing.
Can I try both products before moving my messaging channels?+
Yes. Visito has a free website chat plan, and Intercom offers trials.
Visito Free includes website chat and 100 monthly credits, so you can add business information and test customer requests before connecting live messaging channels. Intercom offers a 14-day platform trial, and existing Intercom customers can start a Fin trial. Use the trial to test knowledge, connected actions, handoff, and reporting.
How much does Intercom Fin cost?+
Intercom combines seat pricing, Fin outcomes, and some channel usage charges.
Intercom Essential starts at $29 per seat per month when billed annually, and Fin starts at $0.99 per outcome. WhatsApp and some other channels are pay as you go. Visito offers a free website chat plan; Starter begins at $99 per month with 2,500 credits and social messaging. Compare cost using your expected team size, channels, usage, and required integrations.
Is Visito AI-native?+
Yes. The AI agent is the center of the product.
Visito is built around an AI agent that answers customer questions, uses supported business systems, follows up, and brings in a person when needed. The practical test is whether it can complete the specific requests your customers make with the systems you already use.
Who should choose Intercom Fin instead of Visito?+
Teams that need a broad help desk or already run customer service in Intercom.
Intercom deserves a close look when your team needs ticketing, advanced routing, a mature help center, phone and email support, detailed service reporting, SLAs, or multibrand controls. Visito is the more focused option when your main channels are WhatsApp, Instagram, Messenger, and website chat and you want the agent connected to supported business tasks.
Try Visito with your own customer questions
Add your business information, test the agent, and see how it handles the conversations your team answers every day.