How to automate class bookings from Instagram for your Glofox studio
Automate Instagram DMs, share live class availability, and turn more conversations into bookings for your Glofox studio.
If you run a pilates studio with Glofox, you already know how useful it is for managing classes, prices, and bookings. Those benefits grow when you connect an AI Booking Agent and start taking reservations from Instagram messages.
A studio with an active audience receives questions, comments, and new customer messages at almost any hour. But what happens when no one is available to answer? That is where an AI Booking Agent helps. In this guide, you will learn what it does and how to connect it with Glofox.
What an AI agent can do for your studio
Class spots are limited. If a Saturday 8:00 AM class has seven people instead of twelve, those five empty spots are lost revenue for your studio.
Adding one more person to an existing class usually does not add operational cost. The instructor is already there, the room is open, and the equipment is ready.
Healthy occupancy for a studio often starts around 70%. Many studios still sit below that level, even while people are asking about classes. That is the opportunity you can take when you connect Visito with Glofox.
When a potential customer writes to you on Instagram, the information they need is probably already in Glofox: current schedules, prices, and available spots. Visito helps you share that information and move the customer toward a booking.
- Give immediate access to information: If someone asks about a Saturday reformer class, the agent checks Glofox and replies with the schedule, price, and current availability. Calendar changes can show up almost immediately.
- Complete the booking: If your studio accepts single-class bookings, the agent can send a payment link in the conversation. After the customer pays, the booking is created in Glofox and their spot is confirmed.
How to connect your AI agent
Before you begin, you need three things:
- Admin access to your Glofox account
- API activation from ABC Glofox
- A Visito account
It also helps to gather the information your team uses to answer the most common questions from potential customers.
1. Request ABC Glofox API access
Ask ABC Glofox to authorize the connection with Visito. Send an email to APIActivation@abcfitness.com and include your studio name, club number, and a request for Visito connectivity.
If you manage more than one studio location, include all club numbers in the same email.
Approval is usually quick, but you do not need to wait before continuing. You can prepare the next steps while the API request is being reviewed.
2. Create and train your agent
Create your Visito account and add the information customers usually ask before booking a class. Start with the questions your team receives every week on Instagram, WhatsApp, or at the front desk.
- What each class includes and who it is recommended for
- Cancellation and late-arrival policies
- What clothing or equipment customers should bring
- Where customers can park near your studio
- How single classes, packages, and memberships work
3. Connect Glofox with Visito
After ABC Glofox approves API access, sign in to Visito and connect your Glofox account. The agent can then check the schedules, prices, and available spots stored in Glofox.
Before you connect the agent to Instagram, test it. Ask which classes are available tomorrow, how much a single class costs, and how many spots are left in a nearly full session.
Then compare the answers with your real schedule and prices. This helps you confirm that the agent is responding accurately before customers use it.
4. Choose which channels to connect
You can use the same agent to answer messages on Instagram, WhatsApp, Facebook Messenger, and website chat. It is usually better to activate one channel at a time so you can test each one properly.
Start with Instagram, for example. For many studios, it is the social channel with the most new customer messages.
After the first week, you can add more channels gradually.
5. Turn on payments and bookings
If you offer single classes, your agent can help complete the booking.
When someone chooses a class, the agent sends a payment link. After payment, the booking is created in Glofox and the customer receives confirmation that their spot is saved.
This flow is mainly designed for single classes. The agent can explain prices and conditions for packages or memberships, but when someone wants to buy one of those products, a team member should step in.
How is an AI agent different from other options?
An AI Booking Agent is different because it helps after the first message. It can understand what the customer needs, check Glofox, answer follow-up questions, and guide the customer toward a booking.
Keyword auto-replies
Keyword auto-replies work when someone writes or comments words like "schedule," "prices," or "classes." The person receives a message you configured earlier, usually with a link.
The problem is that almost everyone receives the same response. If someone wants to know which class is right for beginners, whether there are spots left, or what they need to bring, a keyword reply is not enough.
A link that sends the customer to another platform
Sending a booking link gives the customer more work. They have to leave the conversation, review schedules, compare classes, and find the right option on their own.
Every extra step is a reason to leave the process unfinished and look at another studio, especially when the person is new and still learning how your classes work.
A team member who checks messages
Human support matters. The problem is that your team cannot cover every message 24/7.
Messages arrive while the team is teaching, preparing the studio, or away from work. By the time the next person replies, the potential customer may have chosen another option.
Visito works best as an extension of your studio's service. The goal is not to remove human contact. It is to use your team where they are needed most and let the agent handle questions it can answer.
How does it help automate your studio?
Visito connects the information in Glofox with the person messaging you on Instagram. A customer can go from asking about a class to getting guidance and completing a booking without starting over somewhere else.
| Feature | How it helps your studio |
|---|---|
| Automatic answers | Answers common questions when your team is not available. |
| Current information | Checks Glofox for schedules, prices, and available spots. |
| Class recommendations | Guides each person based on experience, interests, and needs. |
| Class bookings | Helps the customer through the booking process and records the reservation in Glofox. |
| Payments | Sends payment links for enabled single classes. |
| Multiple channels | Works on Instagram, WhatsApp, Messenger, and website chat. |
| Team handoff | Sends conversations that need human judgment to your team with the message history. |
FAQ about Visito and Glofox
Does Visito replace the Glofox app?
No. Glofox is still the system where you manage studio information and bookings. Visito uses that data to answer conversations and support first bookings from channels like Instagram. Your customers can keep using the Glofox app.
Can the agent sell memberships and packages?
The agent can explain prices, conditions, and differences between a single class, a package, and a membership. The payment and booking flow is designed for enabled single classes in Glofox. When someone wants to buy another service, the agent can transfer the conversation to your team.
What happens if the agent does not know an answer?
The conversation can move to someone on your team with the previous messages included, so the customer does not need to explain everything again. If the same question causes frequent transfers, you can add that information to the agent's knowledge.
Can I use it without turning on payments?
Yes. You can start by letting the agent answer questions and show class availability. After reviewing the first conversations, you can decide whether to turn on payments and bookings.
What languages can the agent answer in?
The agent can identify the customer's language and answer in that same language. It supports 100+ languages.
Will the agent sound like a robot?
No. You choose its tone. You can configure it to use words and expressions similar to your team, or make it as warm as you want.
Can I use the same agent across different channels?
Yes. The same agent can answer conversations on Instagram, WhatsApp, Facebook Messenger, and website chat. You can start with one channel and add the others as you get comfortable with the results.
Start your Visito trial today
Every message you miss because you could not answer it personally could be a potential customer. Visito solves that problem with an AI agent.
Your studio can keep those conversations active while you are teaching a class or after your workday ends, and take customers from their first question to a completed booking.
Start your free seven-day trial with Visito and help your studio turn conversations into new bookings today.
