AI agents vs. traditional chatbots: what's the difference

We see chatbots all the time on websites nowadays: for SaaS apps, hotel websites, and even agency landing pages. The thing is, these chatbots can often miss the mark when trying to meet the real needs of both customers and business owners. Have you ever tried talking to one? It’s usually very scripted, with limited functionality, and a very un-human and disconnected experience. Customers feel frustrated and overwhelmed, and business owners unsatisfied with how the chatbot is unable to truly connect with the customer.

As a team who’s worked closely with the hospitality industry, we understand how the limitations of conventional chatbots can cause more frustration rather than ease it. We’ve developed Visito to take a fundamentally different angle and give you a comprehensive customer engagement platform that actually works.

Keep reading to discover not only why with Visito, businesses resolve over 90% of customer inquiries in seconds, but also why they stick with us for the long haul.

AI agents that can partner with humans 

We’ve come to believe that one of the biggest ways chatbots fail both customers and business owners is when they’re unable to notice that they’re out of their depth. Have you ever encountered the “I’m sorry, I didn’t understand that” loop when talking to a chatbot? It’s incredibly frustrating. That’s why, more than simply understanding customer intent, we’ve programmed Visito to understand when to escalate.

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Most chatbots crash out the moment a request gets complicated: a refund that doesn’t fit the script, a special booking, a customer who’s upset without good reason. Visito doesn’t pretend to be the expert when it’s not. Instead, we’ve developed it to escalate the conversation over to your team with the full chat history intact, so no one has to repeat themselves. 

Additionally, you decide where the line is drawn: maybe you want every wedding question handled by staff, or you’d rather step in for big-ticket customers. That control stays in your hands.

With this setup, companies using Visito don’t need to waste energy on the routine 90% of messages, while understanding when to step in for the messy 10% that requires human intervention.

Connected with business systems you already use

Most bots answer FAQs and then dump customers into forms. But have you ever experienced this? This is where interest dies. Visito plugs straight into booking engines, shops, and business software, including Cloudbed, Wix, Shopify, and others, so the chat itself becomes the storefront. With these integrations, people can:

• See live availability or inventory without leaving the thread
  
  
• Check accurate pricing or time slots
  
  
• Lock in a purchase or reservation, right there
  
  
• Get an instant receipt or confirmation
  
  
• Pay with Apple Pay or Google Pay in a few taps
  
  

We’ve put simplicity and speed at the forefront of Visito’s experience. No platform-hopping, no extra logins. Less friction leads to more completed orders.

One inbox, everywhere

Honestly? Your customers don’t really care what platform you prefer. They DM on Instagram, send a WhatsApp at midnight, and text your number on a Tuesday. Managing that spread usually feels like playing whack-a-mole. Visito pulls all of it into a single inbox, including WhatsApp, Instagram, Messenger, SMS, and website chat.

That way, whether it’s a late-night WhatsApp ping or an Instagram DM while your team’s at lunch, nothing falls through the cracks. Every conversation shows up with context and history, all in one place. 

Actually multilingual 

Other bots brag about “multilingual support,” but it’s usually canned scripts that sound like a bad phrasebook or a flat Google Translate copy-paste. Visito uses models that actually understand nuance across 100+ languages. Someone writes in Spanish, Arabic, or Mandarin, and the reply sounds natural, not robotic. At the same time, your staff sees a real-time translation if they don’t speak the language.

We’ve worked to make global service possible without hiring an army of multilingual agents.

WhatsApp AI and Instagram AI agents that actually work

The thing about some bots is that they weren’t built for direct integration into messaging apps. Visito was. On WhatsApp, the AI can handle orders, process payments, and send triggered messages around the clock. On Instagram, it can auto-reply to DMs with context, qualify leads straight from comments, and route serious inquiries to your staff.

We trained Visito to do more than merely answer like a parrot. It’s remembering context, following intent, and keeping the flow alive instead of breaking it.

No black box

In our research, we learned that most chatbots have blind spots: you never learn what customers actually asked or where the drop-offs happen. Visito gives you full analytics:

• Which questions come up the most
  
  
• Message traffic broken down by channel and hour
  
  
• How often automation closes the loop versus needing staff
  
  
• Conversion rates tied to chats
  
  
• How fast your team responds when they do step in
  
  

This isn’t vanity data. It tells you where service is leaking and where to double down.

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What sets Visito apart

The sad truth is that most chatbots exist to deflect. To get rid of customers faster. Visito takes the opposite stance. We built Visito to make service smoother, sales easier, and teams more effective. Businesses using it automate 90% of conversations, triple their conversion rates, and provide round-the-clock support without adding headcount.

If you’re tired of bots that frustrate both sides, Visito offers a different approach. Create your account to start your free trial today.

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