Introducing Auto Follow-up

Starting today, we're launching Auto Follow-up in Visito, a feature that automatically re-engages guests when conversations go quiet. This intelligent system understands conversation context and sends personalized follow-ups to recover lost booking opportunities. Auto follow-up is now available to all Visito users across all property types.

Hotels lose potential bookings every day when guest conversations simply fade away. A traveler asks about weekend rates, your Visito agent responds with availability, and the guest forgets to respond.

This challenge affects every property during peak booking periods when guests are comparison shopping across multiple options.

We built Auto Follow-up to solve this problem. Instead of generic automated messages, our system reads the full conversation before deciding whether to follow-up, and what to send.

Key features

Context-aware messaging: analyzes conversation history to understand guest intent and sends relevant follow-ups. When someone asks about December availability and goes quiet, the follow-up focuses on those specific dates rather than generic hotel information.

Conversation-specific responses: matches follow-up content to the original discussion topic. Amenity questions get amenity-focused follow-ups. Rate requests get rate-focused follow-ups.

Automatic activation: works immediately across all conversation channels where Visito operates, requiring no manual setup or ongoing management from hotel staff.

Customizable messaging: properties can toggle on or off Auto Follow-up at any point from the dashboard.

How it works

Auto Follow-up monitors every guest conversation for natural stopping points. When a potential booking discussion goes quiet, the system evaluates whether a conversation requires a nudge, or it's best to keep the conversation as is.

If the conversation would benefit from a nudge, Visito determines the best message to send based on the context of the previous messages and the main objective of the conversation.

Hotels can view all auto follow-up activity in their Visito dashboard, tracking which conversations were re-engaged and which follow-ups led to completed bookings.

Getting started

Auto follow-up is now active for all Visito conversations. The system begins working immediately, learning from your property's booking patterns to optimize follow-up decisions.

Not using Visito yet? You can start your free trial or schedule a demo to see how Visito’s AI agents can help you automate guest support and boost direct bookings.