A premier bowling center in Mexico City, Bolerama offers entertainment experiences that blend traditional bowling with modern group event packages. With their growing digital presence and reputation for hosting memorable group celebrations, the entertainment venue built a strong following among families and corporate teams.

The problem

Success created an operational challenge. With a small team handling over 10,000 monthly messages across Instagram, Facebook Messenger, and WhatsApp, response times suffer, and staff spend entire days managing repetitive communication tasks instead of focusing on customer service and venue operations.

When customers asked "Do you have lanes available for Saturday night?" or "What group packages do you offer?" staff needed to check availability, calculate rates for different party sizes, and manually respond on whichever platform the customer used.

Bookings were lost to competitors with faster response times.

The personalized service that defined Bolerama's customer experience was being compromised by limitations that prevented staff from focusing on what mattered most: creating exceptional in-person experiences.

The solution: streamline all customer communications with intelligent automation

Using Visito, the team consolidated all customer communications into a single dashboard while automating responses that maintain Bolerama's friendly, knowledgeable service approach.

Visito handled frequent questions automatically while ensuring more complex customer needs get escalated to reach staff with full context.

Here's how it worked...

When customers message Bolerama on any of their channels, Visito provides real-time information instantly. Customers receive detailed information about their questions without waiting for staff responses. For questions about large corporate events, special celebrations, or customized packages, the system transfers conversations to staff with a complete conversation history.

Visito responded in Bolerama's distinctive voice, providing personalized recommendations and detailed package information that feels like speaking with an experienced event coordinator rather than a chatbot. This proved especially valuable during marketing campaigns when potential customers interact with promotional content and need immediate responses to convert interest into bookings.

"At Bolerama Coyoacán, we're always looking for new ways to enhance the experience of our guests. That's why we integrated Visito as a support channel for customer service. With Visito, we can provide immediate answers to questions about schedules, packages, and events, as well as follow up with those looking to celebrate with us. This has allowed us to reduce wait times, streamline communication, and maintain consistent service, even outside of regular business hours. The results have been very positive: our guests feel better cared for, and our team can focus on what truly matters, making every visit a fun and memorable experience on the lanes."

- Bea Aveces, Chief of Staff

The result: over 90% of questions automatically resolved

Bolerama was now ready to deal with their new scale of customer traffic...

Over 180 hours saved in the first 7 months of 2025: equivalent to 6 hours daily that staff previously spent typing repetitive responses.

Unified management: staff monitored Instagram, Facebook Messenger, and WhatsApp from one interface instead of switching between separate systems.

Instant campaign response: marketing promotions receive immediate, intelligent responses that convert hot leads into reservations.

Reduced operational costs: because staff could now focus on venue operations and customer service instead of message management.

Only 10% of inquiries required human assistance.

"The system allows us to maintain the personalized service our customers expect while managing the massive volume of messages we receive daily," explains the Bolerama team.

"...Our staff can focus on creating exceptional experiences for our guests instead of spending hours typing the same responses about packages and availability."

Bolerama demonstrates how venues can scale customer communications without losing the personal touch that drives repeat business and positive reviews.

The key is strategic automation that handles routine questions while preserving human involvement for situations that benefit from personal attention. Venues can focus staff time on what makes them unique: creating memorable experiences and building lasting customer relationships, while maximizing booking conversions from marketing campaigns.

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Ready to scale your entertainment venue communications across multiple channels? Schedule a free demo to see how Visito helps venues maintain their unique service style while managing communications efficiently.